Support agent at a desk with a headset and a laptop, replying to messages

Talk to a real person at dot9t

Choosing your first package or sorting out a renewal, send us a message and we reply on WhatsApp with a clear answer.

  • Replies on WhatsApp
  • No payment taken through the form
  • Terms in writing before you pay
  • Help for new and existing resellers

How we can help

Sales questions, setup help and day-to-day support all start in the same place.

  • Choosing a package

    Tell us about your customers and we recommend a starting size.

  • Setup and onboarding

    A walkthrough of the panel, your first prices and your first lines.

  • Renewals and credits

    Top-ups, credit balance questions and renewal timing.

  • Customer issues

    Help when a customer reports a problem with a line.

  • Sub-resellers

    Adding sub-resellers and setting their credit limits.

  • Terms and security

    Credit terms, expiry rules and how to protect your panel.

What happens next

  1. 1

    We read your message

    Your details arrive in WhatsApp exactly as you filled them in.

  2. 2

    We reply with an answer

    That could be a package recommendation, the steps to fix an issue, or the terms you asked about.

  3. 3

    You decide

    There is no obligation, and everything is confirmed in writing before you pay.

Send us your details

WhatsApp opens with your message ready to send. Nothing is charged through this form.

Before you message us

Quick answers to what people usually ask first.

How fast will you reply?

We reply on WhatsApp as quickly as we can. Messages sent at busy times can take longer, and we always tell you if we need more information from you.

What should I include in my message?

Your name, your WhatsApp number, the package you are looking at and roughly how many customers you have. For a problem, add the line or panel it concerns.

Can existing resellers use this form?

Yes. Choose the topic that matches, such as renewals, credits or a customer issue, and we will pick it up from there.

Do you take payment through this form?

No. The form only opens a WhatsApp message with your details. Payment details and terms are shared in writing before you pay.

Can I contact you without WhatsApp?

Yes. Email us and we will reply there. WhatsApp is usually the quickest way to get an answer.